Benefits:

Paid time off

The Assistant General Manager is a member of the Executive team at the property. The AGM assumes the responsibilities of the General Manager in his/her absence, and is therefore expected to conduct themselves professionally in all matters. The AGM may work regularly scheduled front desk shifts.

Responsibilities:

Supervise and schedule front office staff on a day-to-day basis

Ensure high guest service standards in accordance with policies

Assist and train front desk associates to ensure optimum occupancy and ADR

Attend to guests' inquiries, requests, complaints and compliments

Monitor departmental costs to ensure performance against budget

Assist with adherence to and implementation of brand standards

Complete required reporting according to corporate policies

Oversee staff training to ensure ongoing delivery of quality guest service

Create schedules to fit controls according to labor budget

Oversee and complete housekeeping monitoring reports

Attend crisis or emergency situations as necessary

Record the details of events and take necessary actions

Assist with the supervisions or department heads

Communicate effectively with other operating departments

Display a high degree of professionalism and integrity as befitting a member of management

Any other tasks not explicitly listed but benefits the business or deemed as necessary