Works closely with the General Manager in overseeing the sales function, hotel operations, including guest relations, front desk, housekeeping, maintenance, revenue management, and staff development. The following are responsibilities related to this position: The work schedule for this position will be determined by the scheduled in-house business each week; some meetings will require weekend and/or evening hours. The planned work schedule will be communicated to the General Manager on a regular basis. Health, dental, vision, and more benefits are available after 60 days of employment, plus a bonus incentive. Responsibilities: • Functions as an administrative link between and among departments. • Assists in sales and services in the building, including working with new and existing groups and meeting room business • Maintains the Sales Champion role at the property, including all RFP Responses, attending sales webinars, and providing updates to applicable staff. • Maintain well documented, accurate, organized and up-to-date client file management system in to service the client and employer in the most expedient, organized and knowledgeable manner. • Be the subject matter expert of the Property Management, Guest Communication, and Clean Me Next systems by attending the system user group calls and providing training to existing and future staff. • Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. • Empowers front desk staff to successfully handle guest needs, special requests, and complaints.Ensures all guest service issues are resolved prior to guests leaving the property. • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. • Receives, investigates, and understands complaints from guests or employees and acts when necessary. • Maintains BW Rewards Star designation by participating in BW-provided activities and engaging front desk staff with BW Rewards promotions and motivating staff rewards enrollments. • Works with the GM and Operations Supervisor to ensure Housekeeping and Maintenance preventative and operational programs are successful, supports these departments as necessary • Participates in ongoing facility inspections throughout the hotel to ensure that cleanliness, safety, and other standards are consistent. • Strives to be innovative in new programs designed to eliminate waste and increase productivity. • Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets. • Monitors internal cost control procedures. • Performs administrative and financial duties such as daily reports, credit card reversals, accounts receivable, and rooming lists. • Controls departmental expenses on the property’s behalf to minimize hotel costs. • Availability to cover shifts in all departments is required. • Manages all aspects of the hotel in the absence of the General Manager. • Active involvement in assigned community and industry organizations is encouraged. • Performs other duties as assigned. • The work schedule for this position will be determined by the scheduled in-house business each week; some meetings will require weekend and/or evening hours. The planned work schedule will be communicated to the General Manager on a regular basis. • Health, dental, vision, and more benefits are available after 60 days of employment. Qualifications: • Leadership experience in guest-facing roles preferred (e.g., retail, hospitality, restaurants, or similar) • Strong communication skills • Comfort working within multiple computer programs • Ability to multitask and work in a fast-paced environment Compensation: $38,000 - $60,000 yearly

• Functions as an administrative link between and among departments. • Assists in sales and services in the building, including working with new and existing groups and meeting room business • Maintains the Sales Champion role at the property, including all RFP Responses, attending sales webinars, and providing updates to applicable staff. • Maintain well documented, accurate, organized and up-to-date client file management system in to service the client and employer in the most expedient, organized and knowledgeable manner. • Be the subject matter expert of the Property Management, Guest Communication, and Clean Me Next systems by attending the system user group calls and providing training to existing and future staff. • Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. • Empowers front desk staff to successfully handle guest needs, special requests, and complaints.Ensures all guest service issues are resolved prior to guests leaving the property. • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. • Receives, investigates, and understands complaints from guests or employees and acts when necessary. • Maintains BW Rewards Star designation by participating in BW-provided activities and engaging front desk staff with BW Rewards promotions and motivating staff rewards enrollments. • Works with the GM and Operations Supervisor to ensure Housekeeping and Maintenance preventative and operational programs are successful, supports these departments as necessary • Participates in ongoing facility inspections throughout the hotel to ensure that cleanliness, safety, and other standards are consistent. • Strives to be innovative in new programs designed to eliminate waste and increase productivity. • Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets. • Monitors internal cost control procedures. • Performs administrative and financial duties such as daily reports, credit card reversals, accounts receivable, and rooming lists. • Controls departmental expenses on the property’s behalf to minimize hotel costs. • Availability to cover shifts in all departments is required. • Manages all aspects of the hotel in the absence of the General Manager. • Active involvement in assigned community and industry organizations is encouraged. • Performs other duties as assigned. • The work schedule for this position will be determined by the scheduled in-house business each week; some meetings will require weekend and/or evening hours. The planned work schedule will be communicated to the General Manager on a regular basis. • Health, dental, vision, and more benefits are available after 60 days of employment.