Assistant General Manager

voco | The Clair

Assistant General Manager

Cincinnati, OH
Full Time
Paid
  • Responsibilities

    We're searching for an experienced Assistant General Manager to help our General Manager plan and oversee the hotel's day-to-day operations. When the General Manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities: • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed • Assist the General Manager in the day-to-day operation of the hotel, in maintaining all standards of guest service • Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention • Assist in creating the yearly hotel budget in collaboration with the General Manager and department heads, and assess and adjust performance throughout the year to stay profitable • Provide guidance and oversight of the Food & Beverage Operatio,n which includes a high-volume restaurant and 5,000sq ft. of event space • Direct and oversee the daily activities of the FOH & BOH Staff • Maintain Food and Beverage cost controls to maximize profitability and ensure appropriate F&B quality and performance metrics are met Qualifications: • Proven customer service experience as a manager; strong guest-focused mentality • Have superb communication skills, organizational skills, and problem-solving skills • You must have 3 or more years of experience working in the hospitality field • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field Compensation: $65,000

    • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed • Assist the General Manager in the day-to-day operation of the hotel, in maintaining all standards of guest service • Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention • Assist in creating the yearly hotel budget in collaboration with the General Manager and department heads, and assess and adjust performance throughout the year to stay profitable • Provide guidance and oversight of the Food & Beverage Operatio,n which includes a high-volume restaurant and 5,000sq ft. of event space • Direct and oversee the daily activities of the FOH & BOH Staff • Maintain Food and Beverage cost controls to maximize profitability and ensure appropriate F&B quality and performance metrics are met

  • Compensation
    $65,000 per year