ASSISTANT PROFESSIONAL – RESORT OPERATIONS COORDINATOR JOB DESCRIPTION

Reports to: General Manager | FLSA Status: Non-Exempt, Full-Time

POSITION OVERVIEW

The Assistant Golf Professional – Resort Operations Coordinator plays a key role in delivering exceptional guest experiences across both the Resort and Mulligans at the Bluffs golf operation. This individual will assist with resort front desk responsibilities, golf package sales and hosting, player development programming, and operational leadership.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Resort Front Desk & Guest Services

• Provide professional front desk coverage including guest check-in and check-out

• Take reservations for RV sites, cabins, and group stays

• Escort guests and groups to their sites and provide property orientation

• Answer phones and respond to guest inquiries

• Assist with retail merchandising and buying plan

• Conduct monthly inventory and manage retail cost of goods

• Deliver exceptional hospitality and guest service

• Quote, reserve, and manage golf package groups

• Coordinate tee times with Gaylord Golf Mecca partner courses

• Serve as on-site host for golf groups and outings

• Assist with itinerary planning and group logistics

• Maintain strong communication with golf partners and guests

• Conduct individual and group golf lessons

• Create and implement PGA Player Development programming

• Lead clinics, junior golf, and beginner programs

• Assist with club fitting and club repair services

• Support retail merchandising related to instruction and equipment

• Design and implement annual league programs at Mulligans at the Bluffs

• Plan and execute tournaments, social events, and golf activities

• Develop new programming to drive participation and revenue

• Promote events through marketing and guest engagement

• Support the General Manager in daily operations

• Assist with budgeting and financial planning

• Help develop and manage staff scheduling

• Assist in designing and enforcing policies and procedures

• Process invoices and perform administrative duties

• Gain exposure to all aspects of resort and golf operations

• PGA Associate, PGA Member, or actively pursuing PGA Membership preferred

• Golf / resort operations experience preferred

• Strong customer service and communication skills

• Sales and hospitality mindset

• Interest in instruction and player development

• Organizational and leadership skills

• Ability to multitask in a fast-paced environment

• Positive attitude and team-first approach

• Competitive hourly wage

• 90% of lesson, group clinics, club fitting and club repair fees

• Golf package sales incentives

• Professional development and mentorship

• PGA dues paid

• Resort usage and playing privileges

Instruction & Player Development

• Conduct individual and group golf lessons
• Create and implement PGA Player Development programming
• Lead clinics, junior golf, and beginner programs
• Assist with club fitting and club repair services
• Support retail merchandising related to instruction and equipment

Events, Leagues & Programming

• Design and implement annual league programs at Mulligans at the Bluffs
• Plan and execute tournaments, social events, and golf activities
• Develop new programming to drive participation and revenue
• Promote events through marketing and guest engagement

Leadership & Administrative Development

• Support the General Manager in daily operations
• Assist with budgeting and financial planning
• Help develop and manage staff scheduling
• Assist in designing and enforcing policies and procedures
• Process invoices and perform administrative duties
• Gain exposure to all aspects of resort and golf operations

Qualifications

• PGA Associate, PGA Member, or actively pursuing PGA Membership preferred
• Golf / resort operations experience preferred
• Strong customer service and communication skills
• Sales and hospitality mindset
• Interest in instruction and player development
• Organizational and leadership skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first approach

Compensation & Benefits

• Competitive hourly wage
• 90% of lesson, group clinics, club fitting and club repair fees
• Golf package sales incentives
• Professional development and mentorship
• PGA dues paid
• Resort usage and playing privileges

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:

• Stand for long periods of time
• Walk; sit; use hands to finger, handle or feel; reach with hands and arm
• Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear
• Occasionally lift and/or move up to 50 pounds.

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.