The Marriott Seattle Airport is excited to hire an Assistant Guest Services Manager. The Assistant Guest Services Manager supports daily front office operations, supervises team members, and resolves guest concerns to ensure high standards of hospitality. Core duties include training staff, managing shift workflows, and coordinating with other departments like housekeeping. Responsibilities: Staff Leadership: Supervise, train, and schedule front desk agents, bell staff, and support teams. Guest Relations: Greet VIPs, manage special requests, and handle difficult complaint resolutions. Operational Support: Oversee check-in/check-out accuracy, monitor room inventory, and run daily reports. Department Coordination: Partner with housekeeping and maintenance to ensure fast room readiness and facility upkeep. Qualifications: Experience: High school diploma plus 1 to 2 years of customer service or front desk experience in a hotel or resort setting. Supervisory background is strongly preferred. Technical Skills: Proficiency with property management software (PMS) and basic computer programs. Marriott experience ideal but not required. Soft Skills: Strong communication, active problem-solving, and the ability to remain calm in a fast-paced environment. Compensation: $27.84 hourly

• Staff Leadership: Supervise, train, and schedule front desk agents, bell staff, and support teams. • Guest Relations: Greet VIPs, manage special requests, and handle difficult complaint resolutions. • Operational Support: Oversee check-in/check-out accuracy, monitor room inventory, and run daily reports. • Department Coordination: Partner with housekeeping and maintenance to ensure fast room readiness and facility upkeep.