We're searching for an experienced assistant general manager to help our general manager at the Grand Naniloa Hotel Hilo, a DoubleTree by Hilton, plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. Our ideal candidate will have Hilton experience plus rooms and front office leadership experience. Apply now if this seems like an exciting new opportunity to you! Responsibilities: • Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service • Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable • Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed • Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas Qualifications: • 3+ years of experience working in a hotel or the hospitality industry required • Previous experience managing a team is required; preferably in a hospitality role such as department manager • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field • Possess excellent organizational skills, communication skills, and problem-solving skills • This role requires a strong emphasis on putting the guest first and providing exceptional customer service 3 or more years of rooms and front office leadership experience Hilton experience ideal Compensation: $110,000 - $120,000 yearly

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