Job Description

• Lead and oversee daily housekeeping operations to ensure service and cleanliness standards are consistently met
• Deliver professional, engaging, and personalized guest service at all times
• Create a welcoming and luxury environment for guests throughout their stay
• Conduct daily briefings, outlining VIP arrivals, priorities, and operational updates
• Assign duties and inspect guest rooms, public areas, and heart-of-house spaces
• Ensure compliance with Forbes, LQA, and brand cleanliness standards
• Respond promptly and professionally to guest requests, concerns, and service recovery situations
• Supervise, coach, and support Room Attendants and housekeeping team members
• Provide ongoing training, feedback, and performance development
• Participate in recruitment, onboarding, and talent management processes
• Monitor team productivity, attendance, and adherence to departmental policies
• Maintain accurate room status updates and communicate changes with Front Office and other departments
• Conduct regular quality inspections and departmental audits
• Ensure VIP rooms are inspected and released according to standards
• Monitor and control inventory of cleaning supplies, linen, and guest amenities
• Ensure proper use, handling, and storage of chemicals and equipment
• Assist with inventory counts, ordering, and cost control measures
• Support scheduling based on occupancy levels, labor standards, and operational needs
• Review and support payroll processes and labor reporting
• Collaborate with Engineering and other departments to resolve maintenance issues and ensure follow-up
• Promote and maintain a safe working environment, ensuring compliance with safety and sanitation policies
• Ensure proper use of PPE and adherence to all health, safety, and security regulations
• Maintain cleanliness and organization of all housekeeping areas and storage spaces
• Ensure lost and found procedures are followed and documented accurately
• Assist with room cleaning and operational support as needed during high-demand periods
• Support uniform operations, inventories, and departmental initiatives
• Conduct self-audits and participate in internal and external audits (e.g., Ecolab)
• Maintain confidentiality of guest and hotel information at all times
• Complete administrative tasks including reports, logs, and daily records
• Foster teamwork, engagement, and accountability across the department
• Perform additional duties and special projects as assigned

Qualifications

• College degree or equivalent experience preferred
• 1–2 years of housekeeping experience required, preferably in a hotel or luxury setting
• Ability to communicate effectively in English, both verbally and in writing
• Spanish proficiency is a strong asset
• Basic reading and math skills required
• Computer proficiency with MS Office; familiarity with Alice, UniFocus, or Opera Cloud is a plus
• Ability to support coaching, training, and development of team members
• Lead by example and assist in motivating staff on the floor
• Willingness to learn and promote service standards and operational procedures
• Assist in maintaining a safe work environment in compliance with OSHA standards
• Flexibility to work mornings, evenings, weekends, and holidays
• Strong attention to detail, organization, and ability to follow through on assigned tasks
• Positive attitude and professional demeanor
• Good interpersonal and problem-solving skills
• Team-oriented with the ability to work under direction while showing initiative
• Reliable and dependable
• Ability to collaborate effectively with supervisors and peers
• Committed to delivering excellent customer service
• Strong guest service orientation
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service

Additional Information

What is in it for you:

• Annual Salary: USD $70,500 – $73,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.