Assistant Lead Room Attendant

Fairfield Inn & Suites Waco North

Assistant Lead Room Attendant

Waco, TX
Full Time
Paid
  • Responsibilities

    The Assistant Lead Room Attendant supervises daily housekeeping tasks, trains staff, inspects rooms for cleanliness, manages supplies, handles guest issues, and assists with cleaning, acting as a crucial link between Room Attendants and management to ensure high standards, guest satisfaction, and smooth operations, often stepping in to clean when short-staffed. Responsibilities: Team Supervision & Training: • Assign tasks to Room Attendants and House Attendants. • Train new staff and coach existing team members on brand standards. • Inspect guest rooms and public areas to ensure cleanliness and adherence to standards. Operations & Logistics: • Monitor and maintain an adequate stock of linens, amenities, and cleaning supplies. • Coordinate with Front Desk and Maintenance on room status and repairs. • Handle opening/closing duties and morning staff briefings. Guest Service & Problem Solving: • Respond to guest requests and address complaints promptly. • Manage lost and found items according to hotel policy. • Ensure guest satisfaction scores remain high. Cleaning Duties: • Perform general cleaning (vacuuming, dusting, mopping, sanitizing). • Change linens, make beds, and replenish amenities. • Assist with cleaning public areas, corridors, and sometimes laundry. Reporting & Administration: • Report maintenance issues and safety hazards. • Assist with financial reporting and inventory. Qualifications: Essential Skills • Strong attention to detail and high cleanliness standards. • Excellent time management and organizational skills. • Good communication and interpersonal skills. • Ability to work independently and as part of a team. • Physical stamina for standing, lifting, and cleaning. • 5 or more years of hotel housekeeping experience Compensation: $15 per hour

    • Team Supervision & Training: • Assign tasks to Room Attendants and House Attendants. • Train new staff and coach existing team members on brand standards. • Inspect guest rooms and public areas to ensure cleanliness and adherence to standards.Operations & Logistics: • Monitor and maintain an adequate stock of linens, amenities, and cleaning supplies. • Coordinate with Front Desk and Maintenance on room status and repairs. • Handle opening/closing duties and morning staff briefings.Guest Service & Problem Solving: • Respond to guest requests and address complaints promptly. • Manage lost and found items according to hotel policy. • Ensure guest satisfaction scores remain high.Cleaning Duties: • Perform general cleaning (vacuuming, dusting, mopping, sanitizing). • Change linens, make beds, and replenish amenities. • Assist with cleaning public areas, corridors, and sometimes laundry.Reporting & Administration: • Report maintenance issues and safety hazards. • Assist with financial reporting and inventory.