Benefits:

401(k)

Employee discounts

Health insurance

Training & development

Assistant General Manager – Bird Rock Coffee Roasters

Location: San Diego, CA Employment Type: Full-Time (32-40 hours/week) Reports To: General Manager & Regional Operations Manager

About Bird Rock Coffee Roasters

Since 2006, Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally. We're more than a coffee company – we're a community of people committed to quality, genuine customer service, integrity, and continuous improvement.

The Opportunity

We're looking for an Assistant General Manager who's ready to step into cafe leadership and help drive our business forward. This isn't just about managing shifts – it's about developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do.

You'll work directly with our General Manager to run daily operations, coach and develop your team, and ensure every guest experiences the quality and customer service Bird Rock is known for. This role is perfect for someone who's ready to take the next step in their leadership journey and wants hands-on experience in all aspects of cafe management.

What You'll Do

Lead People & Operations:

Support the GM in coaching, developing, and inspiring your team

Manage shift operations including opening/closing procedures and service standards

Handle inventory management, ordering, and cost control

Step into problem-solving mode when challenges arise

Drive Excellence:

Maintain our product quality standards – every single time

Ensure guests receive genuine customer service that reflects our values

Monitor and improve key metrics: service times, ticket averages, labor costs

Uphold cafe maintenance and aesthetic standards

Exposure to P&L management and understand how your decisions impact the business

Grow & Develop:

Participate in ongoing training and leadership development

Build your skills in business operations, team management, and specialty coffee

Embrace fierce conversations and authentic communication

Take ownership of your growth and your team's success

What We're Looking For

Required:

1-2 years of supervisor or team lead experience

Strong multi-tasking abilities and problem-solving skills

Cash handling and POS system experience

Ability to work weekends, holidays, and flexible hours

Genuine passion for customer service

Preferred:

3+ years in retail or customer service environments

2-3 years in cafe, restaurant, or food service

1-2 years in specialty coffee (we'll teach you if you're eager to learn!)

Experience with inventory management

You'll Thrive Here If You:

Care deeply about coffee quality and attention to detail

Communicate directly, kindly, and authentically

Want to understand the business, not just run shifts

Lead with curiosity and a growth mindset

Value building real relationships with your team and guests

Take pride in creating excellent experiences

What We Offer

Competitive compensation

Health benefits (for eligible positions)

Free coffee (obviously) and cafe discounts

Ongoing training and professional development

Clear leadership development path

Ready to Join Us?

If you're ready to grow as a leader while serving some of the best coffee San Diego has to offer, we'd love to hear from you.

To Apply: Send your resume and a brief note about why you're interested in growing with Bird Rock Coffee Roasters.

Bird Rock Coffee Roasters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.