Benefits:
Employee discounts
Job Summary
The Fairfield Inn & Suites Norfolk Airport is looking for an Assistant General Manager is responsible for supporting the General Manager with responsibilities for all aspects of the operation including guest & associate satisfaction, financial performance, sales & revenue generation. This position requires availability for PM shifts and weekends are required. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience.
Responsibilities:
Work closely w/Front Office Manager to create & nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
Handle any guest problem or complaint in a professional and courteous manner.
Manage hours/occupied room goals.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Ensure that all brand standards are meet and maintained in each department.
Analyze & resolve work barriers.
Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
Have a sound knowledge of all emergency procedures.
Have a working knowledge of the maintenance & operating procedures of all departments
Other & all duties, projects and tasks as assigned.
Qualifications:
Minimum of 3 years in a supervisory capacity within a hotel environment.
Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vend
Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long. Some overnight shifts may be required during times of inclement weather.
Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
Must have a valid driver’s license and dependable transportation.
Energetic, self motivated leader with strong work ethic required.
Computer proficiency to include Excel, Word, Outlook and a hotel brand software system.
Must have knowledge of basic cash handling and accounting procedures.
Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality. Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!