Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job Summary:

The Assistant Manager is a key member of the leadership team, responsible for supporting boutique operations, managing the Experience Guide team, and ensuring consistent guest service aligned with The NOW brand truths. This role directly supervises Experience Guides and assists the District General Manager in driving boutique performance, team development, and operational excellence.

Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Why NOW

Competitive compensation + team bonuses

Health benefits including vision & dental

401K plan after 1 year

Paid time off

Career growth

Aesthetically inspiring work environment

Team member discounts

A positive, empathetic, and supportive team and company

An environment where diversity is celebrated

Responsibilities:

Supervise, coach, and motivate Experience Guides to deliver exceptional guest service

Lead daily front desk operations, including check-ins, appointment flow, retail sales, and boutique upkeep

Conduct team training and ongoing performance coaching in alignment with brand standards

Support team hiring, onboarding, and scheduling

Oversee enhancement and membership sales performance and support conversion efforts

Lead by example in retail, gift card, and membership sales

Ensure boutique presentation, cleanliness, and functionality reflect brand standards at all times

Address guest concerns and team issues with professionalism and positivity

Partner with General Manager on boutique events, community outreach, and cross-functional support

Maintain shift coverage, complete opening/closing duties, and support all operational checklists

Requirements:

Leadership or supervisory experience in a retail, spa, hospitality, or wellness environment

Passion for guest service, team development, and delivering elevated experiences

Ability to coach others while managing time effectively in a fast-paced setting

Strong communication, interpersonal, and problem-solving skills

Confidence using booking systems, POS platforms, and sales reporting tools

Availability to work evenings, weekends, and holidays

Must be a team player and lead by example

About The NOW

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis from today’s fast-paced digital society, our goal is to offer high-quality, affordable massage services in a beautiful setting. After launching in 2015, The NOW quickly became LA’s hottest wellness destination for globe-trotting influencers and locals alike. With locations across the country and many more on the horizon, The NOW is redefining the industry standard for accessible wellness.

The Company is proud to be an equal opportunity employer.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.