Benefits:
Dental insurance
Health insurance
Paid time off
Position Overview
The application period will end on March 1st. Following this date, we will begin interviewing candidates for the position.
Description
The Assistant Manager (AM) is responsible for ensuring that all departments and areas run efficiently, are consistently clean and friendly, and perform at a high level. The AM will be the on-site manager, handling the day-to-day operations of the entire club and effectively managing its employees and members. The AM must be sales-driven and hire and develop team members who will help the club achieve high sales levels with excellent customer service. The AM will be a role model for the company's values and culture.
Responsibilities: Member Experience
Deliver exceptional gym member experience
Oversee member experience within the gym and lead by example
Provide and maintain the highest level of customer service to our members
Provide effective decision-making regarding customer service issues to provide a positive member experience
Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
Manages member feedback of gym
Responsibilities: Team Member Experience
Deliver exceptional team member experience
Hire, train and schedule all gym-level staff
Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
Manage and evaluate the performance of all gym team members
Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Responsibilities: Gym Management
Facilitate and monitor company-wide initiatives
Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
Understands budgeting, inventory, payroll, labor management, and facilities maintenance
Have business acumen that includes an understanding of the competitive landscape and community around the gym
Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness
Qualifications
Minimum of three years of management experience.
Promotionally-oriented and have the ability to direct sales through company-required outreach programs
Strong customer service orientation with proven results
Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance
Excellent verbal and written communication skills
Open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Work Schedule – 40 hours per week (typical)
The schedule will vary based on the time of year, staffing, and company needs. Some weekends, as needed.
The typical schedule will be 9 am -6 pm, M-Th, and 9 am – 4 pm on Friday, with a one-hour break.
The schedule may vary, and shifts may include hours at any time the club is being operated.
Covering shifts if needed. Extra hours for events or projects.
The AM may also need to occasionally answer texts or phone calls on days off due to situational emergencies.