To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager, who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. Responsibilities: Essential Job Functions: • Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team. • Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards. • Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability. • Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team. • Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service. • Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers. • Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers. • Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members. • Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise. • Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement. • Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed and outcomes are monitored for success. • Other duties as assigned by the supervisor. Qualifications: • High school diploma or equivalent, or the ability to obtain through The Excel Center. • Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance. • Demonstrated expertise in fostering a positive and productive work environment. • Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations. • Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction. • Ability to pass a criminal background check and drug screen. Compensation: $17 hourly

• Essential Job Functions: • Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team. • Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards. • Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability. • Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team. • Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service. • Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers. • Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers. • Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members. • Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise. • Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement. • Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed and outcomes are monitored for success. • Other duties as assigned by the supervisor.