Oversee the day-to-day operations of a dynamic retail environment, ensuring all aspects run smoothly and efficiently, including customer service, inventory control, and sales. This role is dedicated to fostering a positive, inviting experience for customers while promoting a supportive and productive atmosphere for team members. The position reports directly to the Store Manager, with performance reviewed on an annual basis. Additionally, this role reflects Goodwill’s mission to “Empower people to achieve their most abundant life” and consistently demonstrates the organization’s Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. Responsibilities: • Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team. • Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards. • Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability. • Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team. • Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service. • Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers. • Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers. • Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members. • Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise. • Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement. • Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed and outcomes are monitored for success. • Other duties as assigned by the supervisor. Qualifications: • High school diploma or equivalent, or the ability to obtain through The Excel Center. • Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance. • Demonstrated expertise in fostering a positive and productive work environment. • Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations. • Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction. • Ability to pass a criminal background check and drug screen. Compensation: $17 hourly

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team. • Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards. • Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability. • Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team. • Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service. • Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers. • Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers. • Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members. • Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise. • Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement. • Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed and outcomes are monitored for success. • Other duties as assigned by the supervisor.