Benefits:

401(k)

Competitive salary

Free food & snacks

Free uniforms

Health insurance

Paid time off

Bonus based on performance

Signing bonus

Position Title: Assistant Spa Manager or Manager

Reports To: Spa Director

Status: Full-Time or Part-Time, Non-Exempt

OUR PURPOSE

Woodhouse Spa exists to change lives by delivering memorable, unique, and transformative guest experiences. A strong and cohesive leadership team is essential to this mission, and the Assistant Spa Manager>Manager plays a key role in supporting operational excellence and team success.

POSITION OVERVIEW

The Assistant Spa Manager or Manager supports the Spa Director in daily operations, staff management, and ensuring exceptional guest service. This leader must be results-oriented, organized, energetic, and committed to fostering a positive and inclusive work environment. The role requires knowledge of:

The Woodhouse Way: brand standards, vocabulary, and protocols

Service menu

Product knowledge

Opening/closing procedures

Scheduling and inventory management

Spa management software (Meevo, Zenoti, etc.)

This position directly supervises the Front Desk Team and assists in hiring, onboarding, training, coaching, and performance management. Flexible availability, including evenings, weekends, and holidays, is required.

ESSENTIAL DUTIES & RESPONSIBILITIES

Employee Management

Supervise daily work of spa team members in accordance with company policies.

Hire, train, coach, and, when necessary, participate in termination decisions.

Conduct timely and meaningful performance evaluations.

Ensure compliance with employment laws, safety regulations, and company policies.

Foster a positive, respectful, and professional work environment.

Process, review, and submit payroll accurately.

Coordinate staff schedules and step in during gaps or call-outs.

Maintain a regular management presence to ensure smooth operations.

Operations Management

Support Spa Director and ownership with all aspects of spa operations.

Monitor safety, security, and functionality of facilities, equipment, and POS systems.

Perform regular inspections to ensure cleanliness, organization, and maintenance.

Coordinate repairs, vendors, supply ordering, and inventory management.

Assist with customer service resolutions and overall guest experience excellence.

Support marketing execution (digital + print), staff development, and training.

Ensure staffing coverage aligns with guest flow and operational needs.

Financial Accountability

Assist in managing financial performance to meet or exceed service, retail, and gift card revenue goals.

Track, report, and analyze financial and operational data.

Participate in forecasting, planning, and monthly action plans.

Review financial statements to identify trends, variances, and opportunities for improvement.

Support annual budgeting and long-term strategic planning with ownership.

Communication & Relationships

Communicate professionally with leadership, team members, vendors, and guests.

Promote positive internal and external relationships.

Follow up promptly and maintain strong communication channels.

Participate in all required meetings, trainings, and spa events.

Corporate Goals & Expectations

Ensure compliance with all company policies, procedures, and safety goals.

Support improvement initiatives and make proactive recommendations to optimize operations.

Maintain professional appearance, conduct, and reliability.

Prioritize personal and professional development.

Perform additional duties as assigned to support efficient spa operations.

QUALIFICATIONS & SKILLS

Ability to understand and apply company policies, labor laws, and operational procedures.

Experience in personnel management, including hiring, training, and coaching.

Basic financial understanding for budgeting, reporting, and KPI tracking.

Knowledge of sales, marketing strategies, and service promotion.

Strong problem-solving, reasoning, and decision-making skills.

Excellent written and verbal communication abilities.

Proficiency with Microsoft Office and spa management software.

Positive attitude, leadership presence, and strong organizational skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Daily in-person attendance required.

Ability to multitask in a fast-paced environment.

Frequent standing, walking, speaking, typing, and interacting with staff and guests.

Ability to lift up to 40 lbs and perform bending, reaching, kneeling, and other physical tasks.

Ability to maintain focus, manage stress, and meet deadlines.

Regular cleaning and disinfection of high-touch areas.

Frequent handwashing or sanitizing required.

GENERAL EXPECTATIONS FOR ALL WOODHOUSE TEAM MEMBERS

Adhere to all spa policies and procedures.

Maintain a safe and clean workspace.

Demonstrate positivity, respect, teamwork, and accountability.

Communicate proactively and clearly with supervisors.

Meet attendance, punctuality, and performance standards.

Participate in required events and assignments.

Complete other duties as required.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.