Benefits:

Competitive salary

Employee discounts

Training & development

Job Summary

We are hiring a full-time Assistant Manager to support daily operations at our family entertainment center, which includes a kitchen, bar, arcade, and redemption/prize room. This is a hands-on leadership role responsible for supervising staff, supporting operations across all departments, and serving as the primary manager on duty during assigned shifts.

Assistant Managers work closely with the General Manager to maintain high standards of service, safety, accountability, and guest experience in a fast-paced, guest-facing environment that includes children and families.

Why This Role Matters

Assistant Managers are often the highest authority present during operating hours and set the tone for professionalism, leadership, and guest experience. This role carries real responsibility and decision-making authority and directly impacts staff morale, guest satisfaction, and operational stability.

This is not a desk role or a title-only promotion. Assistant Managers are empowered to make real-time decisions, enforce standards, and lead by example.

Key Responsibilities

Operations

Oversee daily operations across the kitchen, bar, arcade, and redemption areas

Ensure cleanliness, organization, safety, and compliance standards are consistently met

Monitor food, beverage, and arcade operations for quality and efficiency

Staff Leadership

Supervise and support staff across all departments

Manage shift coverage, call-outs, and staffing needs

Assign tasks, monitor performance, and ensure follow-through

Provide real-time coaching and feedback

Inventory & Cost Control

Assist with inventory counts, organization, and ordering

Monitor usage, waste, and stock levels

Use inventory systems to support accuracy and cost control (training provided)

Guest Experience & Events

Address guest concerns professionally and promptly

Support parties, events, and promotions

Coordinate across departments to ensure smooth execution

Communication

Communicate clearly with the General Manager regarding operations, staffing, and issues

Complete shift reports and opening/closing procedures as required

Professional & Leadership Expectations

Assistant Managers are held to elevated leadership standards and are expected to:

Communicate calmly and professionally with staff and guests

Deliver feedback privately and constructively

Maintain appropriate professional boundaries

Avoid gossip, public criticism, or unprofessional language

Maintain composure in high-stress situations

Failure to meet these standards may result in disciplinary action.

Availability & Requirements

Full-time, on-site position

Nights, weekends, and holidays required (including Sundays)

Near-perfect attendance and punctuality are required

Willingness to step into front-line roles during slower periods

Experience & Qualifications

2+ years of supervisory or management experience preferred, ideally in hospitality, food & beverage, entertainment, or a guest-facing environment

Experience with scheduling, staffing, and shift coverage strongly preferred

Inventory or ordering experience preferred

Strong judgment, accountability, and follow-through

Food Manager Certification and TABC Certification required (or willingness to obtain)