Job Description

The position is responsible for supporting the Park Services department & overseeing park Team Members. This person will ensure that the Theme Park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements. In addition this person will be responsible for implementing departmental programs focusing on Team Member & Guest Satisfaction.

Essential Functions

• Manages daily operation of Park Services Team Members. Ensures that facility cleanliness standards are maintained at all times
• Mentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
• Lead workforce planning; reward and recognition; employee events, and TSAT action planning
• Directly oversees and manages a group of employees in Day Operations
• Provide work direction counseling, coaching and performance reviews to hourly staff
• Develop and implements programs to improve guest and Team Member satisfaction. Ensure appropriate and timely investigation and responses to guest and Team Member concerns
• Ensures daily operating logs and employee records are accurately maintained
• Ensures that all safety procedures are understood and followed by providing up to date safety training to all Team Members
• Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets.
• Conduct quality control inspections of all assigned areas
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Acts as EHS Safety Team representative for Team Members
• Acts as crisis management including Guests’ and Team Member Medical/Emergency situations.
• Performs other duties as assigned

Qualifications

• High School or GED required.
• Minimum 4 years of Operations management/team leadership experience; or equivalent combination of education and experience.
• Must be available to work on weekends, holidays and nights as required

Desired Characteristics

• Possess excellent written and verbal skills to effectively communicate with all levels of the organization
• Strong focus on planning and organizing work load
• Proficient in Microsoft programs (Word & Excel)
• Theme Park Operations knowledge
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter
• Experience leading a high-volume workforce

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $70,000 - $80,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.