Job Description

This position is responsible for providing leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning.
• Assist with performance development including administering discipline, resolving employee relation issues and conducting individual and team meetings.
• Responsible for the development of hourly employees including training, mentoring and coaching.
• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual financial targets.
• Ensures that guest service scores and shopper reports are within acceptable targets.
• Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.
• Responsible for monitoring sales performance and making recommendations to maximize current trends.
• Communicate on a regular basis with the Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with the management team.

Qualifications

• Minimum 3 years of high-volume retail management experience managing a team of 20+ employees.
• Bachelor’s degree in business administration (or related field) or 3 years Industry experience preferred
• Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays, and nights as required
• Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

Desired Characteristics:

• Prior experience in retail management managing 20+ employees is highly desirable.
• A strong passion for delivering exceptional guest service and enhancing the overall guest experience.
• Proven ability to achieve results through strategic execution and operational excellence.
• Effective communicator with the ability to liaise with vendors, employees, and management at all levels.
• Demonstrated skills in organization, planning, delegation, mentoring, and coaching, with a focus on team development and performance enhancement.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of Careers website.

Salary range: $29.00 - $32.00

Additional Requirements:

Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.