Job Description

Universal Studios Hollywood is dedicated to delivering our guests fun, unique, and unforgettable experiences. The Assistant Manager of the Retail Warehouse plays a vital role in making this happen by ensuring that retail merchandise flows seamlessly, efficiently, and accurately from the Warehouse to retail venues. This ensures stores are fully stocked and ready to enhance our guests’ experience. This position oversees multiple Retail Warehouse operations and collaborates with other departments to achieve business objectives.

** Day-to-Day Responsibilities:**

• Oversee and maintain SOPs across all warehouse departments, including freight coordination, receiving, equipment management, pulling, shipping, night operations, and supplemental processes.
• Ensure compliance with company policies, B-192 union agreements, and all applicable legal regulations.
• Monitor inventory control systems for accuracy; Investigate and resolve discrepancies through process review and reconciliation.
• Conduct regular inspections of warehouse equipment and facilities. Communicate repair needs and requisitions for equipment replacement to appropriate teams.
• Promote a safety-first culture through proactive communication, training, audits, and collaboration with the Health and Safety team.
• Ensure timely completion of accident investigations and resolution of safety concerns.
• Assist in preparing and managing the annual budget; monitor weekly schedules, supply expenses, and time punch variances, addressing discrepancies promptly.
• Set and track productivity targets across departments; provide ongoing training and performance feedback to ensure objectives are met.
• Foster team member satisfaction through daily pre-shift meetings, recognition programs, team-building events, quarterly awards, and regular departmental updates.
• Maintain clear and consistent communication with internal management, Orlando support teams, and other Universal Studios Hollywood departments.
• Produce and distribute operational reports and statistics (daily, weekly, monthly).
• Supervise and manage warehouse team members, including equipment operators, leads, freight coordinators, and supervisors, ensuring tasks are completed efficiently and on time.
• Maintain attendance and performance logs, address performance or behavioral issues through effective communication and corrective action.
• Ability to lift and move up to 50 lbs. and perform frequent walking, standing, climbing, bending, stooping, pushing, and pulling.

Qualifications

Basic Requirements:

Below are the revised and condensed Basic Requirements:

• Minimum 3 years in warehouse operations or supervision, with proven leadership and process optimization skills.
• Hands-on experience with Warehouse Management Systems (WMS), inventory control, and logistics best practices.
• Familiarity with pick, pack, and ship procedures and understanding safety protocols.
• Strong ability to set goals, motivate teams, manage conflict, and communicate effectively (verbal and written).
• Skilled in decision-making, problem-solving, and strategic planning with excellent organizational abilities.
• Ability to perform essential job functions, including lifting up to 50 lbs. and frequent walking, standing, bending, and climbing.

Desired Characteristics:

• Strong managerial and leadership skills with the ability to organize and manage large teams in a fast-paced, 24/7 operational environment while maintaining quality standards.
• College degree in warehousing, logistics, supply chain management, inventory control, materials management, or transportation preferred (not required).
• Forklift certification desired but not required

Additional Requirements:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $70,000 - $80,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.