Benefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
The Spa Assistant Manager partners with the Spa Director to run day-to-day operations at the Bottleworks location. This is an operational leadership role focused on guest experience and team performance. The role oversees front desk operations, coaches team members, and ensures every guest receives the Woodhouse experience.
Join our modern luxury day spa, where warmth meets excellence and every detail creates a world-class guest experience. We’re a fast-paced, results-driven environment with a fantastic team culture built on connection, positivity, and pride in our craft.
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Responsibilities with Metrics and Targets
Drive guest rebooking at checkout with a rebooking rate of 30% or higher
Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
Support retail product sales conversations with a retail attachment rate of 20% or higher
Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
Develop and retain the front desk team with team member retention of 15+ months
Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps
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What Success Looks Like:
Rebooking - Coaches team daily. Reviews rebooking data weekly. Celebrates wins publicly. Addresses gaps immediately with specific feedback.
Guest Experience - Anticipates guest needs before asked. Notices when experience standards slip. Creates "wow" moments proactively. Turns complaints into raving fans.
Team Development - Scheduled weekly 1:1s happen religiously. Gives real-time coaching. Team members feel supported and challenged. Identifies growth opportunities.
Problem Solving - Handles 90%+ of issues without escalation. Brings solutions, not just problems. Learns from each situation. Improves systems to prevent recurrence.
Schedule Management - Proactively fills gaps. Anticipates coverage needs. Manages call-outs without drama. Schedule runs smoothly even on chaotic days.
Ideal Candidate Background
Experience Level: 2-4 years in hospitality, spa, high-end retail, or hotel front office
Prior Titles That Translate Well: Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality
Who Would Be Great
Detail-oriented ("It's All in the Details")
Servant leadership mentality ("Lead with a Servant Heart")
Comfortable with consultative sales conversations
Calm under pressure
Reliable and present ("Show Up")
Currently a lead, supervisor, or coordinator looking for their next step
Someone who "gets" luxury service
Who Would NOT Be a Fit:
Candidates who prefer working independently
Those uncomfortable with sales-adjacent conversations
Anyone not available on weekends
How to Apply
Send resumes directly to careers.woodhouseindy@gmail.com
We Look Forward to Meeting You!
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Ability to Commute:
Indianapolis, IN 46204 (Required)
Ability to Relocate:
Indianapolis, IN 46204: Relocate before starting work (Required)
Work Location: In person
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.