Benefits:

Employee discounts

Health insurance

Paid time off

About the Role:

We are looking for an experienced Assistant Manager with strong leadership skills and a background in health, fitness, wellness coaching, exercise science, personal training, sports medicine, or a related field.

This role requires someone who can lead people, support sales, improve retention, and help create an exceptional member experience.

Core Responsibilities

Wellness & Member Experience

Educate members on bone health, strength, recovery, and long-term wellness

Lead member retention efforts including holds, cancellations, and re-engagement

Deliver a high-touch member experience focused on results and long-term relationships

Sales Leadership

Lead consultations and support strong close rates

Coach team members on sales, accountability, and daily performance

Run daily huddles and help maintain a strong, positive studio culture

Operations & Accountability

Help manage daily operations, scheduling, and team workflow

Oversee CRM follow-up, lead management, and front desk systems

Track KPIs including bookings, close rates, retention, and revenue

Ideal Candidate

Previous management or assistant management experience required

Background in fitness, wellness, exercise science, personal training, PT, chiropractic, or similar strongly preferred

Strong leadership, communication, and sales confidence

Organized, proactive, and results-driven

Comfortable managing people, operations, and member relationships

About Us:

OsteoStrong Westfield is a wellness center focused on bone health, strength, recovery, pain relief, and longevity. We help members improve bone density, posture, balance, strength, and overall quality of life through science-backed wellness services.