Job Description

The Assistant Office Manager provides support to the Senior Manager, Call Center and Bronx Support Services with the supervision of competent support services including, but not limited to, external and internal facility operational processes and systems, Front Desk Receptionists, frontline support and other clerical duties.

Responsibilities:

• Assist with managing the reception area to ensure effective telephone and and all frontline communications both internally and externally to maintain a professional image
• Provide ongoing training and guidance to Front Desk Receptionists in their duties and responsibilities
• Collaborate with management and all interdisciplinary teams to coordinate training initatives and work flow process improvement strategies
• Assist with the coordination and management of Daily/Weekly tasks assignments for all Frontline Desk Receptionists and Case Management Teams
• Conduct employee performance appraisals and observations to report back to Management Teams and Leadership
• Assist with the MetroCard distribution and reconciliation process
• Maintain and update staff schedules
• Coordinates Daily/Weekly tasks assignments for all Frontline Desk Receptionists
• Assist with supervising the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities
• Monitor inventory and facilitate requests for office supplies, furniture, and equipment for the entire program location
• Assist with supervising the maintenance of office equipment, including, but not limited to, PC and peripheral equipment, printers/scanners, copiers and fax machines
• Assist with using Video Telehealth Technology or Video Meeting Platforms
• Serve as backup to the Office Manager in their absence
• Meet regularly with Program Administration, Directors, Client Relations Manager and Office Manager to discuss office/program operations
• Assist with crisis intervention as needed
• Perform other duties as assigned by management and leadership

Qualifications

• High School Diploma or equivalent
• 2-3 years of experience in a clerical position
• Able to effectively and professionally communicate in Spanish (both verbally and written)
• Demonstrated experience working with small groups and interdisciplinary teams
• Exceptional leadership and management skills
• Excellent communication and organizational skills
• Outstanding customer service skills
• Great written and verbal communication skills and organizational skills
• Highly Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment and adapt to agency operational requirements
• Passionate about NYPCC’s mission and values

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note this position is fully onsite (5 days a week)

Salary: $60,000 - $70,000 per year

_ ** ** ** ** ** Compensation will commensurate with experience and qualifications.**********_