Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

About the Role

The Assistant Operations Manager plays a critical support role in ensuring the daily success of our local College HUNKS Hauling Junk and Moving franchise. This position works closely with the Operations Manager to execute day-to-day operations, develop team members, uphold brand standards, and deliver an exceptional customer experience. The Assistant Operations Manager serves as a hands-on leader, problem-solver, and culture champion within the operation.

Key Responsibilities

Operations Execution & Support

· Support the execution and continuous improvement of operational systems and processes to drive efficiency, consistency, and service excellence.

· Assist with daily dispatching, scheduling, and coordination of moving and junk removal crews.

· Conduct customer welcome and confirmation calls and assist with day-of-service issue resolution.

· Help investigate, document, and resolve customer concerns and damage claims in a timely and professional manner.

· Participate in truck, equipment, and facility check-in/check-out procedures to ensure readiness and accountability.

· Monitor and input daily operational metrics and performance data.

· Support end-of-day closing procedures and ensure operational compliance with safety and legal standards.

· Assist with ordering, inventory management, and organization of office, truck, and marketing supplies.

· Reinforce punctuality, safety, professionalism, and adherence to brand standards.

People Leadership & Team Development

· Assist with recruiting, interviewing, onboarding, and training new team members.

· Coach and support team members in sales behaviors, customer service, safety practices, and job performance.

· Provide real-time feedback and reinforcement to crew leaders and team members in the field.

· Help foster a positive, accountable, and high-performance team culture.

· Identify and encourage leadership development opportunities within the team.

· Model College HUNKS core values, professionalism, and a solutions-oriented mindset.

Marketing, Sales & Partnerships

· Support local marketing initiatives and brand visibility efforts.

· Assist in building and maintaining relationships with local referral partners and community organizations.

· Participate in networking events, community outreach, and professional associations (e.g., NAPO, NASMM).

· Help coach and support team members involved in sales, reviews, and promotional activities.

· Reinforce consistent customer follow-up and reputation management practices.

Financial & Strategic Support

· Assist the Operations Manager in monitoring daily and weekly performance against budget and goals.

· Help review key reports (including P&L, KPIs, and scorecards) and identify trends or opportunities for improvement.

· Support the implementation of scalable systems, tools, and best practices to support business growth.

· Provide feedback and recommendations to leadership based on frontline operational insights.

QUALIFICATIONS:

2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!)

Valid driver’s license (CDL preferred but not required)

College degree preferred but not required

College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.