Assistant Operations Manager (NEMT)

Location: Boylston | Full-Time

About Us: TRU-Ryde Transit is a growing Non-Emergency Medical Transportation (NEMT) company dedicated to providing safe, dependable, and compassionate transportation services to the individuals we serve. Our team is mission-driven and committed to high-quality care and professional service.

Position Overview: We are seeking a reliable and detail-oriented Assistant Operations Manager to support the day-to-day coordination of drivers, schedules, and transportation logistics. This role will assist with staff oversight, route assignments, and service compliance. The ideal candidate is comfortable working in a fast-paced environment, communicating with drivers and clients, and is willing to step in and drive when coverage is needed.

Key Responsibilities

Assist in managing daily transportation operations and dispatching routes

Support driver scheduling, route adjustments, and call-offs

Ensure vehicles and drivers are operating in compliance with company and regulatory standards

Provide on-the-road coverage when a driver is unavailable

Maintain communication with clients, caregivers, and staff

Help monitor performance, training needs, and policy adherence

Assist with administrative duties such as documentation, incident reporting, and staff support

Requirements

Valid driver’s license with clean driving record

Ability to pass CORI/SORI and background screenings

Strong communication and leadership skills

Reliable, professional, and able to problem-solve in real time

Comfortable driving wheelchair-accessible vehicles (training provided if needed)

Schedule & Compensation

Full-time, with occasional on-call coverage as needed

Competitive pay based on experience

Growth opportunities within the company