Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the non-medical home care agency to ensure efficiency, compliance, quality service delivery, and staff accountability. This role serves as the operational backbone of the agency, ensuring services are delivered in accordance with state regulations, internal policies, and company standards.

Reports To

Owner / Administrator / CEO

Supervises

• Office Staff (Schedulers, Intake Coordinators, Administrative Assistants) • Caregivers (directly or indirectly) • Contractors and Vendors as assigned

Core Responsibilities

1. Daily Operations Management • Oversee daily office operations • Ensure staffing coverage for all scheduled services • Monitor call-outs, replacements, and service continuity

2. Compliance & Regulatory Oversight • Ensure compliance with state non-medical home care regulations • Maintain audit-ready client files • Oversee HIPAA compliance and documentation standards

3. Staffing & Caregiver Management • Oversee caregiver onboarding and training • Monitor performance, attendance, and professionalism • Handle disciplinary actions and corrective plans

4. Scheduling & Service Coordination • Ensure services match authorized hours and care plans • Minimize overtime, gaps, and cancellations

5. Client Relations & Quality Assurance • Address escalated client concerns • Monitor satisfaction and service quality

6. Intake & Onboarding Oversight • Ensure timely and accurate client onboarding • Verify rates, authorizations, and agreements

7. Financial & Administrative Oversight • Support payroll accuracy • Monitor operational costs

8. Systems, SOPs & Process Improvement • Enforce SOP adherence • Recommend and implement improvements

9. Leadership & Accountability • Provide staff oversight and coaching • Conduct performance reviews

Required Qualifications

• 3–5 years experience in home care or healthcare operations • Strong knowledge of non-medical home care services • Leadership and supervisory experience • Strong organizational and communication skills

Preferred Qualifications

• Prior management experience • Knowledge of state home care regulations • Experience with audits or surveys

Performance Expectations

• Compliance with all regulations and policies • High caregiver accountability and retention • Accurate scheduling and service delivery • High client satisfaction • Audit-ready documentation at all times

Ready to Be the Backbone of Exceptional Home Care?

Click “Apply Now” to join an agency that prizes efficiency, teamwork, and compassionate service to seniors!

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.