Benefits:
401(k)
Bonus based on performance
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
We are seeking a motivated, reliable, and customer-focused Assistant Manager to join our self-storage team in Elmhurst, NY. This is an excellent opportunity for someone with strong sales and customer service experience who is looking to grow within a fast-paced and expanding company.
Position Overview
As the Assistant Manager, you will support the Property Manager in overseeing the daily operations of the facility. You will play a key role in driving sales, maintaining excellent customer service, supporting facility operations, and ensuring the property remains clean, safe, and professionally maintained.
Key Responsibilities:
Assist with the daily operations of the storage facility
Promote and rent storage units to maximize occupancy and revenue
Meet and exceed monthly sales goals and performance targets
Sell retail merchandise including boxes, locks, tape, and packing supplies
Provide outstanding customer service in person, over the phone, and via email
Assist customers with move-ins, move-outs, transfers, and account inquiries
Handle collections, delinquent accounts, payment processing, and follow-up calls
Maintain accurate customer records, rental agreements, and reports
Conduct property walkthroughs to ensure cleanliness, organization, and safety
Perform light maintenance duties including sweeping, cleaning units, removing trash, changing light bulbs, and minor upkeep tasks
Prepare vacant units for new rentals
Monitor gate access, security systems, and overall property activity
Assist with opening and closing procedures
Support marketing and outreach efforts to increase rentals and visibility
Order and organize office, retail, and facility supplies as needed
Help resolve customer concerns in a professional and timely manner
Ensure company policies and operational procedures are followed
Assist the Property Manager with administrative duties and special projects
Maintain a professional appearance and positive attitude at all times
Perform additional duties as assigned by management
Qualifications:
Previous sales, retail, customer service, or assistant management experience preferred
Strong communication and interpersonal skills
Organized, dependable, and able to multitask effectively
Comfortable using computers and basic office software
Self-motivated with a strong work ethic and positive attitude
Ability to work independently and as part of a team
Ability to perform light physical labor and lift up to 50 lbs when necessary
Weekend availability required
Must reside in or near Elmhurst, Queens, NY
Employment contingent upon successful completion of a background check
Self-storage experience is a plus but not required
Compensation & Benefits:
Competitive hourly pay
Performance-based bonuses and incentives
Health benefits
Paid holidays, vacation, and sick time
Career advancement opportunities within a growing company
Employee discount on storage units
Supportive and team-oriented work environment
If you are driven, professional, and looking for a long-term opportunity with growth potential, we encourage you to apply today and join our growing team.
Pay: $20.00 - $23.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Work Location: In person