Assistant Resort General Manager

Four Seasons Island Resort

Assistant Resort General Manager

Pembine, WI
Full Time
Paid
  • Responsibilities

    We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities: • Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas • Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations • Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met • Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability • Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention Qualifications: • Must have at least 3 or more years of experience in the hospitality field • Previous experience managing a team is required; preferably in a hospitality role such as department manager • Proven customer service experience as a manager; strong guest-focused mentality • Possess excellent organizational skills, communication skills, and problem-solving skills • You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field