Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Job Description:

An Assistant Restaurant Manager in a fine dining setting is a pivotal leadership role, responsible for supporting the General Manager in all aspects of restaurant operations. This position requires a unique blend of business acumen, culinary knowledge, and exceptional guest service skills to ensure an unparalleled dining experience. The ideal candidate is a hands-on leader who can motivate and mentor a team, maintain the highest standards of service, and contribute to the overall profitability and success of the establishment.

Responsibilities: Team Leadership and Staff Management:

Assist in the hiring, training, and development of all front-of-house staff, including servers, hosts, and sommeliers.

Create and manage staff schedules, ensuring appropriate staffing levels for all shifts.

Provide ongoing coaching and feedback to team members to foster professional growth and uphold service standards.

Handle employee relations, conflict resolution, and performance management with professionalism and a positive attitude.

Conduct daily pre-shift meetings to communicate service goals, menu updates, and special events.

Guest Service Excellence:

Oversee all aspects of the guest experience, from the moment they are seated to their departure.

Address guest feedback and resolve complaints promptly and gracefully, turning potential issues into positive outcomes.

Build and maintain rapport with regular guests, anticipating their needs and ensuring a personalized experience.

Ensure the dining room is meticulously maintained, creating an elegant and comfortable atmosphere.

Possess a deep knowledge of the menu, wine list, and beverage program to assist guests and guide staff.

Operational and Financial Management:

Support the General Manager in managing the restaurant's budget, including labor and food costs.

Assist with inventory control, including ordering supplies, conducting regular stocktakes, and minimizing waste.

Ensure compliance with all health, safety, and sanitation regulations.

Manage daily financial operations, including cash handling, point-of-sale (POS) system management, and end-of-day reports.

Contribute to marketing and promotional initiatives to drive sales and increase brand visibility.

Required Skills and Qualifications:

Fine Dining Expertise: Proven experience in a high-end, fine dining environment is essential. This includes a strong understanding of service rituals, table settings, and guest expectations in a luxury setting.

Leadership Skills: The ability to lead, inspire, and motivate a team to deliver exceptional service, even in high-pressure situations.

Customer Service Excellence: A passion for hospitality and a natural ability to create memorable experiences for guests.

Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, guests, and vendors.

Problem-Solving: Strong critical thinking and problem-solving skills to handle a variety of situations that may arise.

Financial Acumen: Knowledge of basic financial principles, including budgeting, cost control, and inventory management.

Food and Beverage Knowledge: An extensive understanding of culinary techniques, ingredients, and classic food and wine pairings is highly valued. A sommelier certification (e.g., WSET) is often a plus.

Adaptability: The ability to work a flexible schedule, including evenings, weekends, and holidays, and to adapt to the unpredictable nature of the restaurant industry.

Education: A degree or certification in Hospitality Management is often preferred, but not always required. A high school diploma or equivalent is typically the minimum requirement.