Benefits:

401(k)

Employee discounts

Training & development

Job Description:

Assistant Spa Manager

Hand & Stone is a national company that specializes in massages and facials. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Are you a passionate individual with excellent communication and customer care skills? Our busy Bryn Mawr, PA, location is seeking an Assistant Manager to Welcome, Empower, and Connect with our clientele to provide the ultimate spa experience by ensuring our Members are enjoying the best hour of the month, and to encourage new clients to become members by making a massage or facial a part of their monthly self-care ritual.

Our Assistant Manager is responsible for leading the Spa Ambassador Team to achieve the sales goals of the spa, and works with our Spa Manager to realize the spa’s Culture of Excellence.

The Assistant Manager position includes one evening, Saturdays, and 2-3 day shifts for a total of 24-30 hours.

To qualify for this exciting opportunity, you should possess the following Skills & Traits:

Commissioned Sales Experience is a MUST, preferably in a membership-based environment

Communication: Communicate with clients and provide exceptional service in a professional and personable way

Attention to Detail: The difference between doing the job well or just getting it done

Problem-solver: Taking immediate action to solve issues ‘on the spot’

Team Player: Ability to work independently with minimal supervision

Computer Skills: Experience with a POS system; Zenoti knowledge a plus

Authenticity: Convey genuine enthusiasm

Relationship-Building: Excel in building client relationships

Sales & Customer Engagement: Display exemplary customer care & ability to translate to membership sales

Reliability: On-time arrival every shift

Responsibilities:

Welcome, Empower, and Connect with Clients in order to meet our Daily Membership Goals

Build Relationships: Provide excellent customer care to members and guests, while building long-term relationships with all clients

Communicate effectively: Answer phones, schedule appointments, and manage client inquiries

Be knowledgeable about products, services, and policies

Benefits:

Competitive Compensation - hourly wage PLUS Membership Sales' Commission

Ongoing Training - we are ALWAYS learning and improving

Employee Discounts - available on products, services, and gift cards

Positive & Professional Work Environment - we enjoy our work, and we want you, too!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.