Benefits:
401(k)
Employee discounts
Free food & snacks
Opportunity for advancement
Benefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
Ongoing training
Job Summary
We are seeking a professional and responsible Assistant Manager for The UPS Store to join our team. As an Assistant Manager, you will be responsible for ensuring the store operates efficiently and follows all company guidelines and procedures. You will assist the Store Manager with training and managing employees and foster a positive work environment. The ideal candidate has fantastic people skills and a passion for customer service. If you want to work in a fun and supportive environment, reach out today!
*** Job Requirements ***
NOTARY PUBLIC LICENSE Must have customer service experience Must be able to communicate effectively with customers Shipping & packing experience a plus, but not required (will train) Must be VERY detail-oriented and accurate, computer literate, & type at least 45 wpm Able to lift 50 lbs. Must be able to multi-task in a busy environment Must be able to work on Saturdays
*** Requirements to earn Notary Public certification in CA ***
Be a legal resident of California Not have been convicted of a felony Not have been convicted of a disqualifying misdemeanor (see list of disqualifying offenses on the California Secretary of State website) where not more than 10 years have passed since the completion of probation
Responsibilities
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
May open and/or close the store and perform end-of-day accounting, etc.
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Takes ownership of the customer's shipping needs and offers viable solutions
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for PC
Comply with all operating standards and procedures pertaining to the daily operation and management of the store
Stock shelves and assist with inventory
Greet customers warmly and develop rapport to encourage repeat business
Assist the Store Manager with hiring, training, and monitoring employee performance
Foster a positive work environment
Qualifications
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 50+ pounds