We are seeking a hands-on, dependable, and team-oriented Assistant Supervisor. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing teams, and is passionate about delivering exceptional guest experiences.

The ideal candidate will work closely with management and department leaders to oversee front desk operations, housekeeping coordination, staff accountability, guest satisfaction, and operational efficiency. This person must be comfortable leading by example, resolving issues calmly, and creating a positive culture among a diverse team.

Bilingual English/Spanish communication skills are strongly preferred.

Key Responsibilities

Team Leadership & Staff Management

Supervise and support front desk and housekeeping teams

Assist with scheduling, staffing coordination, and shift coverage

Coach employees on customer service standards and professionalism

Hold team members accountable for attendance, performance, and hotel policies

Foster a respectful, positive, and team-driven work environment

Act as a liaison between management and staff

Guest Experience & Service Excellence

Ensure guests receive exceptional service from check-in to check-out

Handle guest concerns and complaints professionally and efficiently

Monitor online reviews and identify opportunities for improvement

Maintain high hospitality standards

Operations & Property Oversight

Conduct daily property walkthroughs to ensure cleanliness and presentation standards

Coordinate closely with the Head Housekeeper regarding room readiness and quality control

Monitor room inventory, maintenance issues, and operational needs

Support implementation of upgraded service standards and procedures

Assist ownership with operational improvements and staff development initiatives

Front Desk Oversight

Train and supervise front desk associates

Ensure accurate reservations, billing, cash handling, and reporting procedures

Support revenue goals through strong guest service and occupancy management

Maintain professionalism during busy periods and high-pressure situations

Qualifications

Previous hotel supervisory or hospitality management experience preferred

Experience with hotel front desk operations and housekeeping coordination preferred

Strong leadership, communication, and conflict-resolution skills

Ability to motivate and manage a diverse team

Organized, dependable, and detail-oriented

Comfortable working flexible schedules, including weekends and holidays as needed

Bilingual English/Spanish strongly preferred

Experience with hotel management software/PMS systems preferred

Final compensation depends on experience, qualifications, and role scope.