We are Bay Area's premier Home Care company and rapidly expanding. Are you looking for a positive, kind, people oriented culture where we strive on providing the best care for our clients while providing opportunities for career growth? Are you looking for opportunities where you can wear different hats and learn? Look no further. Assisting Hands Home Care of Fremont is rapidly growing and we are looking to hire top candidates like you.
Description: The Scheduling Coordinator has primary responsibility for scheduling services for Assisting Hands® Fremont. The Scheduling Coordinator matches caregivers with clients and coordinates caregiver schedules. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. The Scheduling Coordinator will participate in on-call rotation and also responds to inquiries from prospective clients. Please review the duties and requirements below before applying. If you have any questions regarding this role, please contact (510) 319-7808.
Benefits: Sign on bonus Competitive Pay Benefits (401k, Health, Vision, Dental) Paid Time Off Employee Appreciation Days
Education: High School Diploma/GED required; CNA in good standing preferred
Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 1 year of experience in scheduling in home care or home health care setting. Experience in senior service setting preferred. Must be a good problem solver and able to work independently. Must be local to the San Francisco Bay Area area to apply.
Reports to: Administrator
Primary Duties:
Matches appropriate caregivers to cases based on personality, availability, and skill set.
Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.
Handles/resolves caregiver issues, problems and scheduling changes.
Provides information about services to prospective clients.
Responsible for maintaining client files and keeping them up to date.
Responsible for verifying authorization of services with payors.
Serves as the point of contact for clients, caregivers and case managers
Counsels caregivers regarding attendance or performance issues.
Works closely with Administrator to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
Participates in on-call rotation as needed.
Hours: Full time. 8:30 AM – 5:30 PM, Monday through Friday
Work Location: Newark, CA 94560