Job Title: Associate Patient Care Coordinator

Location: Davenport, FL 33837

Position Type: Full-Time  (3 Month Contract)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Position Summary:

The Associate Patient Care Coordinator plays a vital role in ensuring a positive experience for patients by managing front-office operations, supporting clinical staff, and providing exceptional customer service. This position is responsible for patient check-in and check-out procedures, scheduling, insurance verification, and maintaining accurate medical records.

Primary Responsibilities:

• Greet and assist patients as they arrive, ensuring a welcoming and efficient check-in process.

• Manage patient wait times and coordinate communication between patients and clinical staff.

• Verify insurance coverage, obtain pre-authorizations and/or pre-certifications for procedures, and collect required documentation.

• Process patient payments, including co-pays, co-insurance, and deductibles, and issue receipts.

• Handle walk-in patients and visitors in a professional and timely manner.

• Answer and route phone calls, schedule appointments, and assist callers with questions or concerns.

• Manage patient medical records, including scanning, filing, and preparing documentation for scheduled visits.

• Process requests for the release of medical records and maintain appropriate logs.

• Maintain confidentiality and compliance with all HIPAA and organizational policies.

• Establish and maintain effective working relationships with patients, staff, and the public.

• Perform other related duties as assigned.

Qualifications:

Required:

• High School Diploma or GED (or higher)

• 1+ year of experience in a customer service or healthcare administrative role

• Proven ability to multi-task and resolve patient concerns in a timely and professional manner

• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook)

Preferred:

• Experience in a healthcare, clinic, or patient access environment

• Familiarity with electronic health records (EHR) systems

Key Competencies:

• Strong interpersonal and communication skills

• Attention to detail and accuracy

• Professionalism and reliability

• Ability to maintain patient confidentiality

• Team-oriented with a focus on delivering excellent patient service