Position Title: Associate, Counselor Success

Position Status: Hybrid position

About Uwill

Uwill is the leading student mental health and wellness solution for colleges, K12 schools, and districts. Utilizing its proprietary technology and counselor team, Uwill pioneered the first student and therapist matching platform focused on immediacy, choice, and personalized care. Uwill offers an immediate appointment with a licensed counselor based on student preferences, all modalities of teletherapy, a direct crisis connection 24/7/365, prescription management, on-demand medical care, basic needs support, wellness programming, realtime data, and support. Uwill’s counselor community supports more than 4 million students at 500+ institutions worldwide.

About the Role
This is a full-time position that reports to the Vice President, Counselor Success. This role will be responsible for supporting Uwill’s therapist community across the country through FreshDesk, one-on-one calls, therapist community events, and other work as assigned. This is a collaborative role, working closely with other members of the Counselor Success team to build our team of mental health providers across the country.

Key Skills

• Excellent verbal and written communication skills

• Strong detail orientation

• Ability to multitask and prioritize in a fast-paced environment, including knowing when to ask for help and when to move things forward independently

• Outcome-driven and ability to manage projects and take ownership and initiative

• Computer literacy with proficiency in Google suite

Key Responsibilities

• Provide detailed support to Uwill therapists on a variety of topics as needed via Freshdesk, email, phone, and other modalities (70%)

• Enter, clean, and analyze data related to all Counselor Success community events (10%)

• Conduct thorough research and provide recommendations on topics critical to building the therapist experience at Uwill (10%)

• Support recruitment, onboarding, orientation, and ongoing education and community-building initiatives as needed (10%)

• Other duties as assigned

Required Qualifications

• 0-3 years relevant work experience

• Candidates must be able to work from our Natick, MA office at least three days per week, with Wednesdays being mandatory.

Employee Benefits

• 100% company-paid medical, vision, and dental coverage for the employee and family

• 11 paid holidays per year

• Flexible paid time off

• 401(k) plan with company match

• A team-oriented culture, supportive supervisory team, and accessible leadership team

• Opportunities for advancement within our unique company

As one of the fastest-growing companies in Massachusetts, you will be challenged to build your skills and take on increasing responsibility. Our office environment is open, collaborative, fast-paced, and high-energy.

Hiring Base Salary Range: $50,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data)

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Uwill is proud to be an equal opportunity employer. We thrive because of the diversity of our employees. At Uwill, people of different backgrounds, experiences, abilities, and perspectives are always welcome. We foster an environment of mutual respect and do not tolerate any discrimination. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.