Provides a single point of contact for end-users to receive Tier 1 support and maintenance within the organization's desktop computing environment. Responsible for installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Maintains and documents all work in the automated Help Desk system. Works collaboratively with all aspects of information technology and customer departments.

Education
High School Diploma or Equivalent Required
Bachelor's Degree in Computer Science, Information Technology, or related field Preferred

Experience
General Experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred
General Experience in a hospital environment Preferred
General Experience and knowledge supporting, troubleshooting, and configuring PC Hardware Preferred

Licenses

Required Skills

Required Experience

Preferably a 4-year BS in Marketing/Sales, Business. Knowledge of Microsoft Word, Outlook PowerPoint, Excel, and the Internet. Knowledge Residential & Commercial Roofing, Residential Windows, Entry Doors & Exterior Siding. Must possess the entrepreneurial spirit; be self-motivated, and be enthusiastic about our business. Must have excellent customer service skills, management skills, and attitude. Must be detail-oriented and possess excellent organizational and time management skills. Must be analytical and able to solve problems. Must have good verbal and written communication skills. Must be ethical and honest. Must have experience in the building material distribution industry, particularly selling residential and commercial roofing products, with demonstrated success in those products to a local contractor base. Must be dependable and have a current state-issued driver's license with a satisfactory driving record. Must be legally entitled to work in the United States. Must be able to pass a company-required drug test. Must be able to read, speak, and write the English language to communicate with vendors, customers, and other branch employees.