Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
About the Role
We're seeking a skilled Engineer to join our dynamic MSP team. This is a client-facing role where you'll provide technical support and solutions across diverse IT environments. You'll work directly with clients, solve complex problems, and have the opportunity to grow your skills across a wide range of technologies. If you're looking to accelerate your career in a fast-paced environment where every day brings new challenges, this is the role for you. This position is not eligible for visa sponsorship.
What You'll Do
Client Support & Technical Delivery
Provide remote and regular on-site technical support for assigned clients in the Greater Puget Sound area.
Build strong working relationships as a trusted technical resource
Troubleshoot and resolve issues across network, server, and cloud environments
Communicate technical information clearly to both technical and non-technical audiences
Work with account management to ensure excellent customer service delivery
Technical Responsibilities
Support and maintain network infrastructure including routers, firewalls, switches, VPNs, and VLANs
Implementation of infrastructure projects
Manage hybrid environments leveraging both on-premises and cloud-based platforms
Implement and maintain backup systems and disaster recovery solutions
Handle Active Directory, Group Policy, DNS, DHCP administration and troubleshooting
Configure and manage firewall technologies (WatchGuard, SonicWALL, Sophos, Unifi, Meraki, Cisco)
Support Microsoft 365, Entra ID, Exchange Online, SharePoint Online
Work with virtualization environments (Hyper-V, VMware)
Manage MDM platforms (InTune, JAMF) and mobile device support
Support modern security solutions including EDR, MFA, SSO, email security
Operational Excellence
Provide accurate daily time entry with real-time coordinator tracking
Create and maintain documentation of client environments
Take ownership of tasks through to resolution, including post-service follow-up
Provide realistic time estimates and manage your workload effectively
Escalate issues appropriately and collaborate with team members when needed
Participate in small to large project implementations
Required Qualifications
Experience
Relevant IT experience (MSP experience preferred but not required)
Hands-on experience with Active Directory, Windows Server, Microsoft Exchange/Exchange Online
Network troubleshooting experience with switching, VLANs, routing, firewalling, VPN technologies
Experience with Microsoft Windows and Apple MacOS environments
Mobile device management and support (iOS, Android)
Backup and recovery systems experience
Experience with Microsoft 365/Office 365 platform
Technical Skills
Microsoft Windows 10/11 and Server 2016+
Microsoft 365/Office 365 administration
Basic to intermediate network fundamentals
Firewall management and troubleshooting
Enterprise backup solutions (Veeam, Acronis, Datto, etc.)
Cloud collaboration platforms (Teams, OneDrive, Dropbox, Google Workspace)
Azure AD, InTune, SharePoint Online (experience a plus)
Essential Attributes
Exceptional communication skills—you can explain technical concepts in simple terms
Customer service mindset with strong interpersonal skills
Self-motivated and able to work independently
Detail-oriented with good organizational skills
Ability to remain calm and effective under pressure
Eager to learn new technologies and grow your skillset
Team player who enjoys sharing knowledge and supporting others
Professional appearance and demeanor
Reliable transportation for client site visits
Ability to pass background check
Preferred Qualifications
Prior MSP experience
Industry certifications: Network+, Microsoft certifications, CCNA, or similar
Experience with ConnectWise Manage or similar ticketing systems
RMM/remote management tool experience
Experience supporting Apple products
What Makes You Stand Out
You genuinely enjoy helping people and take pride in solving problems, no issue is too small. You follow through on commitments, keep clients informed, and handle challenging situations with professionalism. You're eager to learn, willing to ask for help when needed, and understand that excellent service delivery is built on attention to detail and consistent communication.