Job Description

This position is responsible for managing workstation and end user issues, including the installation of
applications/software and the setup/movement of hardware. Responsibilities include ability to configure,
implement, maintain, and support applications/software with other internal IT staff and third-party consultants.

The role is in the New York City office but may require travel. This position will report directly to the Managing
Director IT.

Responsibilities include, but are not limited to:

• Communicate with SOCOTEC US staff to resolve technical issues.
• Assist with Intune Endpoint Deployment for Windows, iOS, and Android Devices
• Work closely with SOCOTEC US staff to ensure they have all the tools they need to access data and technical resources in completing projects.
• Deal with a Help Desk ticket system - escalating, assisting, and closing tickets as needed.
• Attend weekly Help Desk meetings

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong working knowledge of Windows, Networking, and end user support.
• Working experience with Microsoft 365, Active Directory, DNS, DHCP, Networking, and Virtualization
• Basic understanding of hybrid cloud services (Azure, AWS, VMware)
• Critical Thinking: Expressing thoughts and opinions in the conception and development of tasks.
• Development: Willingness to learn, and ability to mentor.
• Teamwork: Enjoys and excels at working cooperatively with the team

Additional Information

Additional information

For more information, please visit www.socotec.us

Job Type: Full-Time

Applicants must be legally authorized to work in the United States without the need for current or future employer sponsorship.

All your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.

SOCOTEC is an Equal Opportunity Employer.