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Associate Renewal Account Manager

ServiceNow

Associate Renewal Account Manager

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    What you get to do in this role:

    • Partner with Field Sales to support renewal touch points with the customer.
    • Identify customer needs, demonstrating account management skills to guide renewal closure.
    • Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
    • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
    • Provide regular and accurate updates on renewal status to management and escalate when needed.
    • Support customer conversation around renewal readiness, timing and general customer needs.
    • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
    • Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
    • Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
    • Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
  • Qualifications

    Qualifications

    To be successful in this role you have:

    • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
    • 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
    • Experience managing customer retention and adoption of a SaaS product for a territory.
    • Good customer management skills including sales, account management, and customer service.
    • Personal initiative to identify areas of process improvement and efficiency.
    • Strong work ethic and quota achievement.
    • Experience with a SaaS model focused on enterprise software preferred.

    FD21

    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

    For positions in this location, we offer a base pay of $69,650 - $108,010, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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