Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Associate Service Desk Hardware Analyst

Learn more about World Wide Technology
World Wide Technology

World Wide Technology

Associate Service Desk Hardware Analyst

St. Louis, MO
Full Time
  • Responsibilities

    WHY WWT?

    Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation.  From our world-class culture to our generous benefits, to developing cutting-edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative, and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

    WWT was founded in 1990 in St. Louis, Missouri. We employ over 7,800 individuals and closed nearly $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eleventh consecutive year!


    Want to work with highly motivated individuals that come together to form high-performance teams?


    Come join WWT today!


    • Assist in the delivery and setup of hardware

    • Respond to incoming requests via ServiceNow tickets

    • Manage and track inventory of assets via ServiceNow

    • Respond to users regarding equipment recovery tasks (EQRs)

    • Communicate with manufacturers regarding warranty repair 

    • Recycle and retire equipment following industry best practices

    • Champion inventory controls and related asset management processes to ensure proper management and accurate data pertaining to the WWT assets

    • Daily and long-term strategic management of hardware

    • Define process gaps to ensure accurate hardware information

    • Work in partnership with other IT teams such as Collaboration and Productivity, End User Computing, Identity & Access Management, and International Service Desk

  • Qualifications


    • Bachelor’s degree or equivalent experience working with hardware

    • Outstanding customer service and analytical skills

    • Positive, professional, team player attitude. 

    • Strong work ethic and ability to self-motivate. 

    • Ability to organize and prioritize work in a fast-paced, changing environment. 

    • Functional knowledge of Apple and Windows Operating Systems. 

    • Experience with Microsoft Office products

    • 2+ years’ experience managing hardware assets using management tools (SCCM, ServiceNow, Workspace One, SNOW, Flexera, etc.)

    • Proven problem-solving and planning skills

    • Excellent oral/written communication and interpersonal skills

    • A passion for learning new skills and technology


    • Certified Hardware Asset Management Professional


    The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

    • Health and Well-being: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program

    • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

    • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

    • Additional Perks: Nursing Mothers’ Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

    Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

    Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities

    Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

  • Industry
    Information Technology and Services
  • About Us

    Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

    With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.