Job Description

JOB RESPONSIBILITIES:

· Handle inquiries and requests through multiple contact points such as phone calls and email

· Initiate outbound calls and emails to third-party sponsors and carriers to research commissions and trails

· Process transactions to ensure timely and proper payments flow accurately

· Support teammates and the department on other compensation tasks and activities

· Additional tasks to match changing business needs

QUALIFICATIONS:

· 1 to 2 years of experience or comparable in customer service within the financial services or insurance industry

· Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized

· MS Office experience, with proficiency in Excel

OTHER PREFERRED SKILLS AND EDUCATION:

· Bachelor's Degree

· Self-motivated and adaptive to a fast-paced, changing environment

· Highly responsive to coaching & training

· Ability to work well individually and as part of team