Job Description

We are the Messaging and Mail team within the Systems Engineering organization.

We provide reliable messaging platform used to deliver billions of emails as part of the ServiceNow product. We are also responsible for design and subject matter expertise of the control plane messaging broker platform. Which means that we handle both human and machine communication crucial to ServiceNow success.

• Build the best cloud software for businesses using a market leading development cloud platform.
• Collaborate daily with a team of like-minded developers, product managers and quality engineers using agile software development methodology.
• Master new areas and take ownership of features that matter to our customers.
• Design features with a core commitment to quality and an eye to how the products will evolve in future releases
• Work in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding and implementation

Qualifications

• Bachelor’s degree in computer science or related degree with 0-2 years of experience
• Experience with debugging and testing software through a CI lifecycle
• Experience with back-end programming languages (Java, Python, C, Go, Rust etc.) and scripting languages (Bash, Ruby, awk, sed, etc.)
• Knowledge of scripting and automation is very beneficial
• Experience with Linux based environment is a must
• Experience with relational databases such as MySQL and Oracle
• Some working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, standard system administration tools
• Attention to detail from coding to documentation
• Understanding the five whys
• Bonus points - critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

For positions in this location, we offer a base pay of $95,490 - $138,510, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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