Job Description

**Job Title: Associate TIM Engineer
Location: PLANO, Texas (On-site)
Type: Contract

Face to Face is must after first round - Please look for locals.**
**
Job Description:**
• Single point of contact for end user to receive support and maintenance for computers and network system
• Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
• Work with WDS Management team to test and deploy desktop images.
• Provide and support Data Centre Activities.
• Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.

Candidate Must-Have:
• Windows OS support (desktop technologies, hardware troubleshooting).
• Experience with SCCM, AD, Exchange, DHCP, DNS.
• Network troubleshooting (LAN/WAN).
• Intermediate knowledge of Microsoft Office Suite.

Experience:
• End-user support (desktop, laptop, and peripherals).
• Knowledge of ITIL processes.
• Strong troubleshooting skills in both software and hardware.

Additional Information

All your information will be kept confidential according to EEO guidelines.