Job Description

HVAC - CUSTOMER SERVICE MANAGER

Associated Equipment Company a Heating and Air Conditioning Distribution Company has a great opportunity for the right candidate. We are a family owned company since 1955 with 10 locations in the Southeast Region. We offer a complete benefit package that includes: Health & Life Insurance, Profit Sharing, Retirement Plan and Paid Vacation.

SUMMARY: We are seeking a CUSTOMER SERVICE MANAGER to manage our facility servicing our TIFTON, GA office and the surrounding areas. The Customer Service Manager will be responsible for all operational aspects of managing a HVAC Distribution Hub. This will include workflow, cost management, and personnel management while constantly providing complete customer satisfaction. This position will supervise warehouse/transportation employees and offer support to District Sales Manager.

RESPONSIBILITIES:

· Responsible for managing the work flow and assignment of tasks to employees throughout the facility. To accomplish timely completion of logistics needs to satisfy customer expectations.

· Manages local fleet including drivers, trucks, and routes in conjunction with daily scheduling. Controls and improves costs associated with freight management.

· Provide over-all accountability and direction as needed to personnel. Create the most efficient workforce to ensure customer satisfaction.

· Offers support to Regional and District management, customers and associated vendors. Will work closely with our other offices to achieve efficiency.

· Responsible for facilities and equipment needs, security, and maintenance.

· Constantly ensuring accuracy in inventory cycle. Create measurable goals for all warehouse productivity and monitor each goal to measure success or make changes where needed.

· Other duties in accordance to business need.

JOB REQUIREMENTS

· 3-5 years experience in distribution industry or warehouse operations

· HVAC experience – Minimum of 1 – 2 years

· Ability to work in a fast paced environment and take on multiple responsibilities / new demands frequently.

Computer skills, Microsoft Word, Excel and Outlook

Please submit your resume to this posting.