Full-time Customer Care Specialist position in Richmond, VA (Partially Remote / Hybrid)

Role

As a Customer Care Specialist, you will be responsible for handling customer inquires and ensuring customer satisfaction

Responsibilities:

Fielding incoming calls

Accepting customer payments

Employing customer retention strategies

Explaining client coverage

Amending policies

Requirements:

Property & Casualty Insurance License

Outstanding customer service skills

Excellent verbal and written communication skills

Strong problem solving skills

Willingness to learn

Skilled multi-tasker

Exceptional computer skills

Perks/Benefits:

Hybrid work Schedule

Competitive compensation

Fun office culture

Fast paced environment

No weekends

Staff outings

Paid holidays

Paid Time Off

Opportunity for advancement

Requirements:

Minimum of a high school diploma or equivalent

3+ years customer service or related experience

Ability to work independently and with a team

About Us:

Our agency is dedicated to the development and growth of our team members. We have more that 30 years of experience in the industry. Our customers choose us because of our industry knowledge, professionalism and client advocacy.