Job Description

WHAT THIS JOB ENTAILS:

The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.

The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. 

EVENT SUPPORT

• Hands-on delivery of events either on-site or remotely via Microsoft Teams / Zoom / Google Meet

• Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation

• Work with teams and stakeholders using ticketing or booking system system to coordinate events

• Provide full event production support either on your own for smaller events or as part of a team for larger events

• Manage the day-to-day housekeeping and maintenance of event spaces

• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success

• Provide feedback on possible enhancements and improvements to the space

• Manage client expectations on production issues

• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors

• Escalate any operational issues to the appropriate level of support and make suggestions for improvements

• Produce event related and other types of reports as requested by the manager

• Serves as the primary contact for event coordination requiring AV beyond the general meeting setup

• Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc

• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. 

• Serve as key contact for third party AV vendors at venue locations. 

• Negotiate with external vendors to rent appropriate equipment for events, aligning with stakeholder needs.

• Manage high profile, global events

• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event

• Basic Video encoding and editing skills

VIDEO / AUDIO CONFERENCING

• Video/Audio conference setup support 

• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call

• Manages equipment and software upgrades

• Commissioning and testing of all new and relocated video conference systems

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

PROJECT BASED WORK

• Provides support for project-based work at different client sites

• Listens to and meets client’s needs

• Serves as expert in solutioning and providing best advice to client

AV MEETING ROOM SUPPORT

• Ensure all multimedia/presentation rooms are maintained in good working order

• AV equipment set-up and support

• Presentation/multimedia meeting room support, including duration support

• Assist with support for multimedia broadcasting

• Quick response to emergency/ad-hoc requests

FAULTS & ROOM CHECKS

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure

• Ensure that all faults are reported in the correct way and in a timely manner

• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly

• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures

• Carry out all power down/up when required, usually involving out-of-hours overtime commitments

GENERAL DUTIES

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment

• Mentor other members of the team, including freelancers

• Assist with the training of all technical team members

• Advise clients on best practice

• Provide regular feedback and service improvements recommendations

• Focus on service/operational issues for review

EXPERIENCE & SKILLS REQUIRED

• Flexible approach to working schedules to include out of hours (early or late) and weekends

• Must have experience in managing events remotely via Zoom / Microsoft Teams / Google Meet

• Occasional work related travel to other client locations

• Working unsupervised

• Encoding of video and audio content.

• Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.

• Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles

• Read and understand AV schematics

• Data gathering, reporting, metrics and administrative skills

• Liaising with clients and event planners on a daily basis - white glove customer service approach

• Event support experience

• Excellent customer service skills and experience

• Excellent communication skills

• AV / VC Systems experience in a Corporate environment ( Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)

• Ability to read building schematics and installation diagrams in order to troubleshoot

• Understanding of TCP/IP networking

• Understanding of different audio and video protocols and codecs required

• Ability to draft and present technical reports in English

• Providing feedback for service improvements

• 3 years minimum experience in a similar role

Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.