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AV Technician II

Astreya

AV Technician II

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    WHAT THIS JOB ENTAILS:

    The AV Technician’s prime function is to provide AV and VC technical support across all meeting rooms and event spaces on the client’s site. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

    SCOPE: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    YOUR ROLES AND RESPONSIBILITIES:

    • Lead the technical production of high-profile, technically complex events and assist in the hands-on delivery of all events

    • Provide technical solutions and support to the wider team and assist in the hands-on delivery of events

    • Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras 

    • Work with client teams and stakeholders using ticketing or booking system system to coordinate events

    • Provide full event production support either on your own for smaller events or as part of a team for larger events

    • Manage the day-to-day housekeeping and maintenance of a hi-tech conference venue

    • Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success

    • Provide feedback on possible enhancements and improvements to the space and/or the event operation procedures

    • Manage client expectations on production issues

    • Liaise across different levels within the immediate team, the client’s organization, and third-party vendors

    • Work closely with Planners and Producers to establish A/V and staging layouts as well as budgets for events

    • Oversee building of staging and A/V set up on-site

    • Deliver final labor cost and technical spends in post-production

    • Participate in creative team brainstorming sessions

    • Escalate any operational issues to the appropriate level of support and make suggestions for improvements

    • Produce event related and other types of reports as requested by the manager

    • Flexible approach to working schedules to include out of hours (early or late) and weekends

    • Occasional work related travel to other client locations

    Video / Audio Conferencing

    • Video/audio conference set-up and support. Best efforts should be made to ensure all locations/participants are connected on time and receiving/transmitting good audio/video

    • Commissioning and testing of all new and relocated video conference systems

    • Carry out video conference software updates

    • Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify

    AV Meeting Room Support

    • Ensure all multimedia/presentation rooms are maintained in good working order

    • AV equipment set-up and support

    • Presentation/multimedia meeting room support, including duration support

    • Assist with support for multimedia broadcasting

    • Quick response to emergency/ad-hoc requests

    Faults & Room Checks

    • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure

    • Ensure that all faults are reported in the correct way and in a timely manner

    • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly

    • Assist with first line fault repairs

    • Carry out all power down/up when required, usually involving out-of-hours overtime commitments

    General Duties

    • Mentor other members of the team, including freelancers

    • Assist with the training of all technical team members

    • Advise clients on best practice

    • Provide regular feedback and service improvements recommendations

    • Focus on service/operational issues for review

    • Maintaining a good working relationship with global AV counterparts

    • Hold and attend regular meetings with global AV teams to discuss service and operations issues

    REQUIRED QUALIFICATIONS/SKILLS:

    • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

    • Extensive experience within the technical event production/broadcast environment 

    • Expert/in-depth understanding of audio visual technology including lighting, audio/video output, rigging and power

    • High level of proficiency in the technical delivery of high-quality events

    • Video output experience with strong technical understanding of systems

    • Experience operating event production systems

    • Excellent communication and customer service skills are a must to build and maintain relationships

    • Ability to prioritize while adhering to critical project timelines in a fast-paced environment

    • Experience managing day-to-day changes at every level of detail

    • Ability to manage many projects at once with varying levels of production

    • Knowledge and ability to use PTZ cameras and controllers

    • Knowledge of Live Streaming in various encoding platforms

    • Ability to draft and present technical reports in English

    • Ability to read building schematics and installation diagrams in order to troubleshoot

    • Understanding of TCP/IP networking

    • Understanding of different audio and video protocols and codecs required

    PREFERRED QUALIFICATIONS: 

    • Various certifications

     

    PHYSICAL DEMAND & WORK ENVIRONMENT:

    • Must be able to sit, stand, stoop and bend for extended periods of time

    • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

    • Must have ability to climb ladder, scaffolding or transported by lifts

    • Must have the ability to drive/operate a vehicle in a safe manner

    • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively

     

    WHAT CAN ASTREYA OFFER YOU?

    • Employment in the fast-growing IT space providing you with a variety of career options

    • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

    • Introduction to new ways of working and awesome technologies

    • Career paths to help you establish where you want to go

    • Focus on internal promotion and internal mobility - we love to build teams from within

    • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

    • Education Assistance

    • Dedicated management to provide you with on point leadership and care

    • Numerous on the job perks

    • Market competitive compensation and insurance, health and wellness benefits

     

  • Qualifications

    Qualifications null Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.