Job Description
WHAT THIS JOB ENTAILS:
The AV Technician’s prime function is to provide AV and VC technical support across all meeting rooms and event spaces on the client’s site. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.
SCOPE:
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
YOUR ROLES AND RESPONSIBILITIES:
Lead the technical production of high-profile, technically complex events and assist in the hands-on delivery of all events
Provide technical solutions and support to the wider team and assist in the hands-on delivery of events
Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras
Work with client teams and stakeholders using ticketing or booking system system to coordinate events
Provide full event production support either on your own for smaller events or as part of a team for larger events
Manage the day-to-day housekeeping and maintenance of a hi-tech conference venue
Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
Provide feedback on possible enhancements and improvements to the space and/or the event operation procedures
Manage client expectations on production issues
Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
Work closely with Planners and Producers to establish A/V and staging layouts as well as budgets for events
Oversee building of staging and A/V set up on-site
Deliver final labor cost and technical spends in post-production
Participate in creative team brainstorming sessions
Escalate any operational issues to the appropriate level of support and make suggestions for improvements
Produce event related and other types of reports as requested by the manager
Flexible approach to working schedules to include out of hours (early or late) and weekends
Occasional work related travel to other client locations
Video / Audio Conferencing
Video/audio conference set-up and support. Best efforts should be made to ensure all locations/participants are connected on time and receiving/transmitting good audio/video
Commissioning and testing of all new and relocated video conference systems
Carry out video conference software updates
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify
AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order
AV equipment set-up and support
Presentation/multimedia meeting room support, including duration support
Assist with support for multimedia broadcasting
Quick response to emergency/ad-hoc requests
Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Ensure that all faults are reported in the correct way and in a timely manner
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
Assist with first line fault repairs
Carry out all power down/up when required, usually involving out-of-hours overtime commitments
General Duties
Mentor other members of the team, including freelancers
Assist with the training of all technical team members
Advise clients on best practice
Provide regular feedback and service improvements recommendations
Focus on service/operational issues for review
Maintaining a good working relationship with global AV counterparts
Hold and attend regular meetings with global AV teams to discuss service and operations issues
REQUIRED QUALIFICATIONS/SKILLS:
High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Extensive experience within the technical event production/broadcast environment
Expert/in-depth understanding of audio visual technology including lighting, audio/video output, rigging and power
High level of proficiency in the technical delivery of high-quality events
Video output experience with strong technical understanding of systems
Experience operating event production systems
Excellent communication and customer service skills are a must to build and maintain relationships
Ability to prioritize while adhering to critical project timelines in a fast-paced environment
Experience managing day-to-day changes at every level of detail
Ability to manage many projects at once with varying levels of production
Knowledge and ability to use PTZ cameras and controllers
Knowledge of Live Streaming in various encoding platforms
Ability to draft and present technical reports in English
Ability to read building schematics and installation diagrams in order to troubleshoot
Understanding of TCP/IP networking
Understanding of different audio and video protocols and codecs required
PREFERRED QUALIFICATIONS:
PHYSICAL DEMAND & WORK ENVIRONMENT:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
WHAT CAN ASTREYA OFFER YOU?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Qualifications null Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.