Job Description

The Engineering Operations Team is searching for an experienced technical writer to join our team and help take our internal Engineering and process documentation to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

YOUR ROLES AND RESPONSIBILITIES:

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

REQUIRED QUALIFICATIONS/SKILLS:

• Bachelor’s degree in relevant technical field. If the degree is in a non-technical field such as Journalism, English, or Communications, technical and scientific knowledge and training is required

• 2-4 years’ industry experience as an effective technical writer

• Proven ability to quickly learn and understand complex topics

• Previous experience writing documentation and procedural materials for multiple audiences

• Superior written and verbal communication skills, with a keen eye for detail

• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization

• Firm understanding of the systems development life cycle (SDLC)

• Previous software development experience

• Experience using XML tools to create documentation

• Expertise in writing API documentation and proficiency with tooling to produce API documentation

PHYSICAL DEMAND & WORK ENVIRONMENT:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

WHAT CAN ASTREYA OFFER YOU?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

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