Job Description
WHAT THIS JOB ENTAILS:
The HARDWARE SUPPORT TECHNICIAN II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
SCOPE:
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
YOUR ROLES AND RESPONSIBILITIES:
Participates with inventory and asset management including receipt and disposition of hardware
Documents all defects of pre-mass production hardware and/or software
Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
Conducts servo flashing, firmware upgrade, flashing unsigned images
Resolves support tickets on device issues
Provides technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
WHAT CAN ASTREYA OFFER YOU?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Qualifications
REQUIRED QUALIFICATIONS/SKILLS:
High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
PREFERRED QUALIFICATIONS:
Data experience
Excel experience
PHYSICAL DEMAND & WORK ENVIRONMENT:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Additional Information
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
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