Job Description
WHAT THIS JOB ENTAILS:
The Optical Engineer II will help monitor the network and troubleshoot network issues, and ensure we are able to provide guaranteed performance and capacity to our products.
SCOPE:
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
YOUR ROLES AND RESPONSIBILITIES:
Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.
Perform fault isolation based on the troubleshooting outcome.
Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.
Work cross-functionally and cross-regionally with other optical and network operational support teams.
Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.
Manage and escalate critical events while communicating clearly and concisely.
Document and optimize operational processes and procedures.
Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.
Identify areas for automation and create or participate in the solution with scripting or coding skills.
Support deployment, and move, add, change teams.
Partner with audit teams to ensure accurate inventory and documentation.
Document and follow RMA processes and procedures for all relevant vendors.
Detect and diagnose various error/failure conditions across an array of server types.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
REQUIRED QUALIFICATIONS/SKILLS:
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Knowledgeable in geometrical and physical optics, radiometry and lens design
Understanding of optical design and tolerance analysis
Familiar with stray light analysis and non-sequential ray trace tools
Knowledge about building and testing optical systems
Excellent communication and teamwork skills
PREFERRED QUALIFICATIONS:
Experience with laser systems
Familiarity with CAD software such as
Understanding of design for manufacturing and/or assembly
PHYSICAL DEMAND & WORK ENVIRONMENT:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
WHAT CAN ASTREYA OFFER YOU?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Qualifications null Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.