Job Description

• BUSINESS PROCESS ANALYST

  RESPONSIBILITIES:

  • Analyze and make recommendations regarding service desk transformation with a focus on Information Technology Infrastructure Library (ITIL) standards and service management best practices such as Incident Management, Service Operations, and Asset Management
  • Assist in designing, documenting, and improving service desk and end-user support processes.
  • Assist in the development of training plan(s) for improving service desk and end-user support process management

   

  REQUIRED/DESIRED SKILLS:

  • Experience analyzing business processes REQUIRED 8 YEARS
  • Ability to develop the current state, future state process, and workflow diagrams using Visio REQUIRED 5 YEARS
  • Demonstrated knowledge of ITIL REQUIRED 5 YEARS
  • Excellent business judgment and a practical, common-sense approach applied to the completion of assigned tasks REQUIRED 5 YEARS
  • High attention to detail and proven ability to manage multiple/competing priorities simultaneously when needed REQUIRED 5 YEARS

• KEY SKILLS

Company Description

Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.